AIDJSetsAIDJSets

Refund Policy

Last Updated: December 28, 2024

1. Overview

At AIDJSets, we strive to provide exceptional AI-powered DJ set creation services. This Refund Policy outlines the terms and conditions for refunds on our token-based platform, ensuring transparency and fairness for all users.

2. Token Package Refunds

2.1 Eligibility for Refunds

Refunds for token purchases may be considered under the following circumstances:

  • Accidental Purchase: Duplicate or unintended token package purchases
  • Service Unavailability: Extended platform downtime preventing token usage
  • Technical Issues: Verified platform bugs that prevent normal token usage
  • Billing Errors: Incorrect charges or pricing discrepancies

2.2 Refund Request Timeframe

Refund requests must be submitted within the following timeframes:

  • Unused Tokens: 14 days from the date of purchase
  • Technical Issues: 30 days from the date of the issue occurrence
  • Billing Errors: 60 days from the date of the incorrect charge

Note: Token packages that have been partially or fully used are generally not eligible for refunds, except in cases of verified technical issues or billing errors.

3. Token Usage and Consumption

3.1 What Constitutes Token Usage

Tokens are considered "used" when:

  • AI processing of uploaded playlists or audio files begins
  • Set generation or enhancement is initiated
  • Successful completion of any AI-powered feature
  • Failed processing due to user error (invalid files, unsupported formats)

3.2 Token Refund for Technical Failures

If tokens are consumed due to verified technical issues on our platform that prevent successful completion of your request, we will automatically credit your account with replacement tokens or provide a refund if requested.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us with the following information:

  • Your account email address
  • Order ID or transaction reference
  • Reason for the refund request
  • Supporting documentation (screenshots, error messages, etc.)

Contact Information:

4.2 Refund Processing Timeline

Our refund process follows these timelines:

  • Initial Response: Within 24-48 hours of your request
  • Investigation: 3-5 business days for review and verification
  • Decision Notification: Email confirmation of refund approval or denial
  • Refund Processing: 5-10 business days to your original payment method

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Proportional Usage: Refund based on unused token percentage
  • Service Degradation: Partial compensation for reduced service quality
  • Feature Limitations: Refund for specific features that became unavailable

Partial refund amounts will be calculated based on the unused portion of your token package and will be processed to your original payment method.

6. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

  • Change of mind after successful token usage
  • Dissatisfaction with AI-generated results (subjective quality concerns)
  • User error in file formats or content uploads
  • Violation of our Terms of Service resulting in account suspension
  • Requests made after the applicable refund timeframe
  • Tokens purchased with promotional codes or during special offers (unless specified)
  • Third-party payment processing fees (these are non-recoverable)

7. Payment Method Considerations

7.1 Refund Methods

Refunds will be processed using the following methods:

  • Credit Card: Refund to the original card used for purchase
  • PayPal: Refund to the original PayPal account
  • Bank Transfer: For certain international transactions via Paddle

7.2 Processing Delays

Please note that while we process refunds promptly, the time for funds to appear in your account depends on your payment provider and may take 5-10 business days. For international transactions, processing may take longer due to banking procedures.

8. Account Credits and Alternative Solutions

Before processing refunds, we may offer alternative solutions:

  • Account Credits: Additional tokens for technical issues
  • Service Extensions: Extended access to premium features
  • Technical Support: Assistance to resolve user difficulties
  • File Reprocessing: Free retry for failed AI generations

These alternatives may provide faster resolution and better value than monetary refunds.

9. Chargebacks and Disputes

Before initiating a chargeback: Please contact our support team first. Most issues can be resolved quickly through direct communication, and chargebacks can result in account suspension.

Chargeback Consequences: If you initiate a chargeback without contacting us first, we reserve the right to suspend your account and any associated services pending resolution.

Dispute Resolution: We work with Paddle, our payment processor, to handle all payment disputes fairly and in accordance with card network regulations.

10. Subscription Services (Future)

While AIDJSets currently operates on a token-based model, should we introduce subscription services in the future, those services will be subject to separate refund terms that will be clearly communicated at the time of subscription.

11. Force Majeure and Service Interruptions

In cases of extended service interruptions due to force majeure events (natural disasters, government actions, etc.), we will work with affected users to provide appropriate compensation, which may include service credits, extended access, or refunds at our discretion.

12. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Updated policies will be posted on this page with a new "Last Updated" date. Material changes will be communicated to users via email.

13. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

Note: This Refund Policy works in conjunction with our Terms of Service and Privacy Policy. In case of any conflicts, our Terms of Service will take precedence.